Marquis on Park Row

This is not good, my car got stolen this place is not safe I’m concerned for the safety of my wife and children, I have had enough I need to alert folks that are honest and are hard working individuals. For the record my wife’s car has been broken into, there has been assaults with a deadly weapon. The management have no action plan on keeping this place safe. Be aware find other apartment complex safety for your families is priority and I hope this review help you on making your decision.

this is how they steal my belongings here. I have been living here for almost a year and I am happy that my time here is over. in all these months things have been stolen from my balcony and my packages at my door several times, the managers just do nothing about it. Late maintenance caused high prices in electricity bills. I have many other things to say but do not rent here it is my entire recommendation, it is not a safe place for you and your children. The price you have to pay for rent is not worth it.

I feel compelled to share my outstanding experience with the customer service team at Marquis at Park Row, specially with Nathalia and her manager Roger. From the very beginning, she has consistently gone above and beyond to ensure the comfort, satisfaction, and happiness for me and my family. The leasing process was an absolute breeze, thanks to the knowledgeable and friendly Nathalia. She took the time to understand my preferences and needs, guiding me through each step with remarkable patience. Her transparency and willingness to answer all my questions made me feel valued and confident in my decision to make this my home. Moving into my apartment was seamless, thanks to the personalized onboarding assistance provided by the customer service team. She made sure I was familiar with all the amenities and features of the property, ensuring that I settled in comfortably. It's rare to find a saleswoman like her that genuinely cares about your well-being, and this was a standout feature for me. What truly sets this customer service team apart is their responsiveness to maintenance requests. Any issue, no matter how minor, is addressed promptly and efficiently. It's evident that Marquis at Park Row prioritize resident comfort and safety, as their quick action in resolving concerns has consistently impressed me. In conclusion, the customer service experience provided by Nathalia and the property manager at Marquis at Park Row Roger is nothing short of exceptional. Every interaction with them reinforces her dedication to creating a community where residents' needs are not only met but exceeded. If you're looking for a place to call home, where customer service is more than just a department – it's a way of life – then look no further. Marquis at Park Row has set a new standard for excellence that others can only aspire to achieve.

Can't think of anything positive to write. Endless problems here, I was always sick in this apartment because of the air and the mold in the walls, anyone that came over would immediately cough and sneeze, as soon as I left I felt so much better. I never felt safe here so many break ins. The insulation is terrible so expect to pay sooooo much money on your AC that will constantly be running. Windows and doors aren't sealed properly and seep in air... The cherry on top is the statement I received after moving out asking for a ridiculous amount of money, what's the NON REFUNDABLE deposit for? Especially when I literally left the apartment CLEANER than it was when I moved in. I wish I could post pictures of the mold, the rust, the wet walls, the vents.. but can't since I may use in court, if it needs to go there.. I tried endless times to call and email them to discuss their ridiculous move out statement but of course as usual no body returns my calls or emails. I feel bad for the neighbors that still live there. The only positive thing to say about this place is the maintenance people, they were very nice and friendly and did the best they could with those old rusty buildings.